We believe in creating a relaxed and inclusive atmosphere. There’s no formal dress code for the conference or pre-conference events, so feel free to dress in a manner that reflects your personal style and comfort. Whether it’s branded workwear, business attire, or casual jeans, you’ll fit right in.
However, for the Petplan & ADCH Animal Charity Awards, we invite you to embrace the occasion and celebrate in style. Cocktail attire is recommended for this celebratory event.

If this is your first ADCH Conference and you have questions or would like guidance on what to expect, we’re here to help. Email events@adch.org.uk with your contact number, and a member of our team will be delighted to provide any information you may need.

Photographs and videos of the sessions, social events, and exhibition areas will be taken throughout the conference. These images and videos are important in helping us, as a small charity, promote the work of ADCH. They will be used on the ADCH website, social media platforms, and other marketing materials.
If you do not wish to be photographed, please inform a member of ADCH staff or email us at events@adch.org.uk.

Bags, luggage, and other personal items can be stored in the cloakroom on the ground floor. The cloakroom is unsupervised, so any items will be left at your own risk. Please do not leave bags or other personal items unattended in any of the session halls.

As a courtesy to speakers and other delegates, all mobile phones and electronic devices should be switched to silent mode before entering sessions. If you need to take a call at any time, we kindly ask that you step away from the room, ensuring not to disturb any sessions.

We have a small team of five ADCH staff members, along with trustees and a number of volunteers, all of whom will be on hand to offer support during the event.

You can view the full list of our staff and Trustees here. 

Yes, tea, coffee, lunch, and refreshments are kindly sponsored by AVID MicroChips & PETtrac Database.
All lunch and refreshments will be served during the official breaks in Hall 3, which is located next to the exhibition area on the ground floor.

A warm lunch will be served on Day One, and a grab-and-go option will be available on Day Two.

For those attending the Petplan and ADCH Awards, dinner and table wine is provided. Additional drinks are available for purchase at the bar.
You will be asked your dietary requirements on the delegate registration form.

Refreshments can also be purchased from the Costa café, which is located on the ground floor.

(Subject to opening times determined by the venue)

The Petplan & ADCH Animal Charity Awards evening is a valued part of the conference experience, made possible thanks to the generous support of Petplan. We are incredibly grateful for their continued support, which ensures this celebration can take place as part of the conference.
If you have purchased a Conference Delegate Ticket this grants access to both days of the conference and The Petplan & ADCH Animal Charity Awards evening.
Please confirm your attendance on the delegate registration form to help us reduce food waste and make the most of the generous support for the event, ensuring charitable resources are used effectively

We are committed to making the event as accessible and welcoming as possible. A wellbeing space will be available for those who need to take time out. There is a lift available for moving between floors. We have also requested subtitles for all speaker videos and larger font sizes for presentations.
Telford International Centre prides itself on being an accessible venue for everyone. To view their accessibility policy, please click here.
If there’s anything else we can do to support your access or comfort, please let us know on your registration form, and we will do our best to accommodate your needs.

Smoking, including e-cigarettes and vaping, is not permitted anywhere within Telford International Centre. Outdoor designated smoking areas are clearly signposted.

Lanyards will be provided upon registration. All participants are required to wear their lanyard when attending sessions and when entering the exhibition area. If you lose your lanyard, please email us at events@adch.org.uk.

In partnership with our Sustainability Sponsor, Byotrol, we are implementing several changes this year to reduce waste and improve sustainability.

Key Changes:
• Event Programme: Instead of automatically printing event programmes, we will share them digitally via our event app. Printed copies will be available upon request.
• Lunch Options: All conference lunches will be vegetarian or vegan by default, with a meat option available upon request.
• Reducing Food Waste: You can opt out of lunch on either day if you do not require it.
• Delegate Bags: Made from 4 recycled plastic bottles, our delegate bags are 100% recycled and fully recyclable. Any bags returned or not used at the end of the conference will be available for members to take on the day for reuse in their charity shops.
• Lanyards: As always, lanyards can be returned at the end of the conference for further use.
Also, our venue Telford International Conference has a sustainability policy which they follow to ensure they reduce, reuse and recycle the waste produced during events at their venues.

The Code of Behaviour sets out the expected conduct for all attendees, speakers, sponsors, exhibitors, and organisers at ADCH events. It applies to ensure a respectful, inclusive, and professional environment for everyone. Read the code here.

For any issues, changes or queries before or during the event, please see a member of the ADCH team or email: events@adch.org.uk