Training and events booking terms and conditions
1. Definitions
Customer – The person, firm or company identified as enrolling a delegate
Delegate – A person attending the event and may include a customer
Event– Courses, workshops, webinars or conferences offered by ADCH at the stated ‘venue’
Materials – Any documentation in either machine readable or printed form
ADCH – Association of Dogs and Cats Homes
Venue – The location at which an event is held and includes online platforms
Working day – Any day from Monday to Friday (inclusive) which is not a statutory bank holiday in England.
2. Orders and acceptance
2.1 – The customer is deemed to accept these terms upon enrolling upon an event and is responsible for ensuring the accuracy of all details submitted.
2.2 – These terms govern the booking for the event to the exclusion of any terms and conditions of the customer. The booking form incorporates these terms and constitutes a legally binding contract.
3. Payments
3.1 – Payment in full must be received and cleared before the start of the event. We accept payment by direct credit, cheque or selected credit/debit cards.
3.2 – ADCH reserves the right to refuse admission for any failure by a customer to pay fees for the event prior to the start of the event.
3.3 – An invoice can be issued prior to the start of the event. Payment must however be received and cleared before the start of the event.
4. Reservations
4.1 – Upon receipt of a completed booking form ADCH will confirm availability of the requested course and a booking acknowledgement will be issued.
4.2 – Bookings are not confirmed until a booking acknowledgement has been issued.
5. ‘Venue’ and content of event
5.1 – ADCH reserves the right to run events at a different ‘venue’ to the one specified, when necessary. If this is the case ADCH will inform the customer as soon as possible and provide information about the revised ‘venue’.
5.2 – Any opinions expressed by speakers at any event are their own and not necessarily those of ADCH.
5.3 – ADCH shall endeavour to ensure that the published programme is provided. However, ADCH reserves the right to alter published programmes, dates and speakers according to circumstances. ADCH’s liability in respect of such change will be limited to a refund of the customer’s fees if so requested.
6. Cancellations
6.1 – ADCH reserves the right to cancel, postpone or otherwise alter the content or date of an event without notice. In such circumstances, ADCH may, at its own discretion, return any payment received without penalty of a cancellation charge.
6.2 – In the event of cancellation by a delegate or the customer, cancellation fees will be due as follows. If you:
- – cancel an order over 10 Working Days before the event you are entitled to a refund of 50%
- – cancel an order within 10 Working Days before the event you are liable for the full cost of the event and not entitled to any refund.
- – fail to attend an event you are not entitled to a refund
6.3 – To request a refund in accordance with the above you must notify us in writing by email to the event organiser. You will then be entitled to a refund from ADCH which will be paid as soon as possible, but in any event within 30 days.
7. Substitutions
Substitute delegates will be accepted, subject to prior notification to ADCH. Where possible, ADCH asks the customer to inform it of the alternative delegate’s name at least three Working Days before the date of the event.
8. Personal belongings
Personal belongings and items belonging to or in the possession of the delegate brought onto the venue are the sole responsibility of the owner and ADCH accepts no responsibility for such items. delegates using the car parking facilities at the venue do so entirely at their own risk. ADCH accepts no responsibility for damage, accident or loss resulting from such use.
9. Force majeure
ADCH will not be liable for any failure or delay in the delivery of the event which is caused by circumstances beyond its reasonable control. Where such an event occurs ADCH’s obligations will be suspended for so long as such circumstances continue or the event may be cancelled in which case the provisions of clause 6 will apply.
10. Copyrights
10.1 – ADCH reserves all rights in the content of all events and Materials. By signing the booking form customers acknowledge that all rights in the content of events and Materials shall be owned by ADCH (or the consultant responsible for developing the event and Materials) and that in attending an event delegates will not obtain any rights whatsoever in such content or Materials.
10.2 – The customer agrees not to reproduce, sell, hire or copy materials (in whole or part) and not to use such Materials except for the purpose of post event reference.
10.3 – Where the delegate does not sign the booking form, the customer shall procure that the delegate is bound by these terms.
11. Data protection
11.1 – Details of the customer and delegate will be added to the ADCH database in order to process your booking and so that ADCH can keep you up to date with services it offers. All data is processed in accordance with ADCH’s privacy policy.
11.2 – If you do not wish to receive any further information from us please notify us by post, email or telephone.
