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Terms and Conditions

Terms and Conditions

This website is provided by Association of Dogs and Cats Homes (ADCH). Please read these conditions, legal notices and disclaimers carefully before using the site. Your use of the site constitutes your agreement to abide by these conditions, legal notices and disclaimers.

Our Privacy Policy also forms part of these Terms and Conditions and should be read in conjunction with them. We use, store and process information about you in accordance with our Privacy Policy. By using our websites, you agree to our use, storage and processing of your information in accordance with that Policy.

While this site is constantly monitored and updated, ADCH accepts no responsibility for the accuracy of the information.

The content of the site is provided for general information only and is not intended as specific advice. Users who rely on the information contained within this website do so at their own risk. The information is made available for public use solely on the basis that ADCH excludes to the extent lawfully permitted any and all liability for any loss or damage to data or computer systems which result from use of this site.

Copyright notice

All material on this site is copyright of ADCH or third parties working with us. You may view the contents of the site on screen, and you may print one copy of any leaflets and factsheets contained on the site for that purpose, but if you require multiple copies of any leaflets or factsheets, please contact enquiries@adch.org.uk.

Images for media use can be obtained by emailing enquiries@adch.org.uk.

No other part of this site may be copied, reproduced, published, modified, transmitted or broadcast without our permission.

The ADCH logo is subject to copyright and may not be used without prior consent.

Non-endorsement policy

This site contains links to other sites which ADCH provides for the user’s information and convenience only. ADCH does not control or monitor these other sites, nor does their inclusion mean that ADCH recommends or endorses these sites, the organisations or companies that run the sites or anything contained within the sites. We reserve the right to withdraw any of these links at any time.

If you wish to link to the ADCH site, we request you inform us that you are doing so by contacting enquiries@adch.org.uk. At our discretion, and at any time, we reserve the right to withdraw any permissions given to link to this site, and we are under no obligation to maintain current pages linked to a site

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Training and events booking terms and conditions

1. Definitions

Customer – The person, firm or company identified as enrolling a delegate

Delegate – A person attending the event and may include a customer

Event– Courses, workshops, webinars or conferences offered by ADCH at the stated ‘venue’

Materials – Any documentation in either machine readable or printed form

ADCH – Association of Dogs and Cats Homes

Venue – The location at which an event is held and includes online platforms

Working day – Any day from Monday to Friday (inclusive) which is not a statutory bank holiday in England.

2. Orders and acceptance

2.1 – The customer is deemed to accept these terms upon enrolling upon an event and is responsible for ensuring the accuracy of all details submitted.

2.2 – These terms govern the booking for the event to the exclusion of any terms and conditions of the customer. The booking form incorporates these terms and constitutes a legally binding contract.

3. Payments

3.1 – Payment in full must be received and cleared before the start of the event. We accept payment by direct credit, cheque or selected credit/debit cards.

3.2 – ADCH reserves the right to refuse admission for any failure by a customer to pay fees for the event prior to the start of the event.

3.3 – An invoice can be issued prior to the start of the event. Payment must however be received and cleared before the start of the event.

4. Reservations

4.1 – Upon receipt of a completed booking form ADCH will confirm availability of the requested course and a booking acknowledgement will be issued.

4.2 – Bookings are not confirmed until a booking acknowledgement has been issued.

5. ‘Venue’ and content of event

5.1 – ADCH reserves the right to run events at a different ‘venue’ to the one specified, when necessary. If this is the case ADCH will inform the customer as soon as possible and provide information about the revised ‘venue’.

5.2 – Any opinions expressed by speakers at any event are their own and not necessarily those of ADCH.

5.3 – ADCH shall endeavour to ensure that the published programme is provided. However, ADCH reserves the right to alter published programmes, dates and speakers according to circumstances. ADCH’s liability in respect of such change will be limited to a refund of the customer’s fees if so requested.

6. Cancellations

6.1 – ADCH reserves the right to cancel, postpone or otherwise alter the content or date of an event without notice. In such circumstances, ADCH may, at its own discretion, return any payment received without penalty of a cancellation charge.

6.2 – In the event of cancellation by a delegate or the customer, cancellation fees will be due as follows. If you:

  • – cancel an order over 10 Working Days before the event you are entitled to a refund of 50%
  • – cancel an order within 10 Working Days before the event you are liable for the full cost of the event and not entitled to any refund.
  • – fail to attend an event you are not entitled to a refund

6.3 – To request a refund in accordance with the above you must notify us in writing by email to the event organiser. You will then be entitled to a refund from ADCH which will be paid as soon as possible, but in any event within 30 days.

7. Substitutions

Substitute delegates will be accepted, subject to prior notification to ADCH. Where possible, ADCH asks the customer to inform it of the alternative delegate’s name at least three Working Days before the date of the event.

8. Personal belongings

Personal belongings and items belonging to or in the possession of the delegate brought onto the venue are the sole responsibility of the owner and ADCH accepts no responsibility for such items. delegates using the car parking facilities at the venue do so entirely at their own risk. ADCH accepts no responsibility for damage, accident or loss resulting from such use.

9. Force majeure

ADCH will not be liable for any failure or delay in the delivery of the event which is caused by circumstances beyond its reasonable control. Where such an event occurs ADCH’s obligations will be suspended for so long as such circumstances continue or the event may be cancelled in which case the provisions of clause 6 will apply.

10. Copyrights

10.1 – ADCH reserves all rights in the content of all events and Materials. By signing the booking form customers acknowledge that all rights in the content of events and Materials shall be owned by ADCH (or the consultant responsible for developing the event and Materials) and that in attending an event delegates will not obtain any rights whatsoever in such content or Materials.

10.2 – The customer agrees not to reproduce, sell, hire or copy materials (in whole or part) and not to use such Materials except for the purpose of post event reference.

10.3 – Where the delegate does not sign the booking form, the customer shall procure that the delegate is bound by these terms.

11. Data protection

11.1 – Details of the customer and delegate will be added to the ADCH database in order to process your booking and so that ADCH can keep you up to date with services it offers. All data is processed in accordance with ADCH’s privacy policy.

11.2 – If you do not wish to receive any further information from us please notify us by post, email or telephone.

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