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Cattery Intake Coordinator

Battersea Dogs and Cats Home

Location: London

Salary: £28,352 per annum

Hours: 40 hours per week to include some weekends and bank holidays

Contract Type: Permanent, full-time

Closing Date: 20th June 2024

How to Apply: Via our careers site, linked below

Here at Battersea, our Cattery Team is responsible for delivering the highest standards of animal welfare and care for every cat in their journey through Battersea.

From a calm and compassionate intake, to providing feline friendly care whilst they are onsite and finally to rehoming them to loving new homes.

We are seeking a new Cattery Intake Coordinator to join our London team, to effectively coordinate the intake of cats to Battersea by acting as the main point of contact for all cat intake enquiries and customers at Battersea London, managing our capacity and waiting lists, as well as admitting cats on a daily basis, including all associated documentation and administration. This is a very meaningful role where you will work directly with the cats, impacting their lives.

The ideal candidate for this role will be someone with experience of working with cats, strong customer service skills, and experience of dealing with sensitive issues with empathy and resilience.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

  • 28 days of annual leave (plus 8 days paid public holidays) per year
  • Discounted gym memberships and cycle to work schemes
  • Employee Assistance Programme and access to Wellbeing Resources
  • Generous pension contributions – up to 10% employer contribution
  • Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
  • Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Working with our dogs and cats:

We are here for every dog and cat. Within our operational roles, this means providing the highest level of care and husbandry to our animals. Every day will be different and will sometimes involve emotionally challenging situations. Battersea has created an ethos of open conversations and carefully curated wellbeing initiatives to support our employees handling these scenarios. It is also important to note that the role is very physical and does involve a lot of manual tasks which are required to provide the exceptional standards of care to our animals. We ask you consider these aspects of the role carefully before applying.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact [email protected] or call us on 020 3887 8341.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.


Closing date: 20th June 2024
Interview date(s): 27th June 2024

For full details, please download the recruitment pack on our website.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

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