Join our team as a Reception and Administration Assistant at our Rehoming Centre in Hertfordshire!
Are you passionate about providing exceptional customer service and administrative support that makes a real difference? Here’s your chance to become an integral part of our Blue Cross family, where you’ll play a crucial role in delivering our mission to help more pets in need.
More about the role
As our Reception and Administration Assistant, you’ll be the welcoming face and organisational backbone of our Rehoming Centre. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you’ll be at the heart of everything we do.
In this role, you’ll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You’ll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You’ll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling.
Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you’ll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth.
This role is available on a permanent, part-time basis working 30 hours per week, on a two week rota. The rota is as follows:
Week 1: Tuesday, Thursday, Friday, Saturday, Sunday
Week 2: Wednesday, Thursday, Friday
If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
About you
We’re looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast-paced environment, you enjoy taking on new challenges and excel in problem-solving, organisation, and attention to detail.
Knowledge, skills, and experience
– Experience in delivering high level reception service in a fast paced and often emotional environment.
– Good standard of verbal and written communication.
– Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
– Strong administration skills, including the use of computerised systems.
– Experience of handling and managing cash and spreadsheets.
– Current full driving licence.
It would be great (but not essential) if you also had:
– NVQ Level 2 or 3 in Customer Care
– Experience of working in a similar role or working in a pet welfare role/environment.
– Experience working with volunteers.
– Experience of working with the public
– Experience of public speaking
– An understanding for the voluntary sector
– Experience of working in a team and mentoring others
– Understanding of safeguarding issues.
Click the apply button below and complete the online application process before the closing date on Sunday 18th January 2026.
We reserve the right to close this vacancy early should we receive an overwhelming response.
