We are looking for an enthusiastic, proactive and people-focused Membership Manager to take a central role in supporting our members and the wider work of ADCH.
This is a busy and varied role requiring someone who is confident, approachable and a natural relationship-builder. You’ll be comfortable engaging with a wide range of people at all levels – from members and colleagues to senior stakeholders and commercial partners – and able to adapt your approach with ease.
You’ll thrive on variety, be comfortable managing multiple priorities and bring a positive, solutions-focused approach to getting things done.
The Role
You will lead the day-to-day management and development of ADCH’s membership, including member engagement, applications, renewals and development projects. You will also lead our organisational communications and oversee the development of our CRM and digital systems.
Working across our small Central Team, you will build strong relationships with members, colleagues, stakeholders and commercial partners, developing and delivering opportunities that add value to our members.
As a senior member of the team, you will work closely with the Executive Director and provide management cover when required.
The Person
We are looking for:
• A confident and engaging relationship-builder who enjoys working with people and can communicate effectively at all levels.
• A proactive, organised and adaptable manager who can juggle multiple priorities and keep things moving.
• A collaborative team player who brings energy, ideas and a solutions-focused approach.
• A confident communicator with the judgement and credibility to represent ADCH externally.
• Someone who can take ownership of CRM and digital systems, driving their ongoing development to improve services and ways of working.
Experience within a membership organisation, professional body or charity would be advantageous but is not essential. We welcome relevant transferable experience from other customer, client or stakeholder-focused environments.
Please see the Recruitment Pack for full details of the role and person specification.
To apply for this role, please see the Recruitment Pack and complete our online application form here.
As part of your application, you will need to upload:
• Your CV; and
• A covering letter. This should clearly outline your motivation for applying and demonstrate how your skills, knowledge, and experience meet each of the Essential Criteria set out in the Person Specification.
Your covering letter should be no more than two sides of A4, using a clear and readable format with a minimum font size of 11pt.
Please use specific examples to evidence your experience rather than general statements such as “I usually…”. While we appreciate that a love of dogs and cats may have drawn you to ADCH, we are looking for evidence of the experience and capabilities you would bring to the role
Closing Date:
Sunday, 11th October 2026
Interviews:
Thursday 22nd October 2026 (Online)
Please note that we reserve the right to close this post early, should we receive a high volume of applications.
If you do not hear from us within two weeks of the closing date, please assume you were unsuccessful on this occasion.
As a small charity team with limited resources, we regret that we are unable to provide individual feedback on applications.
Please ensure you review the Recruitment Pack carefully before beginning your application.
