All Dogs Matter is a registered rescue and rehoming charity working in and around London to transform the lives of unwanted and abandoned dogs.
We are looking for a dedicated and compassionate person to join our small, busy rehoming team.
In this role, you will support every stage of the rehoming process, from the first phone call or email from a potential adopter, through to adoption and post-adoption follow-up.
Preference will be given to applicants with demonstrable experience (voluntary or paid) in an animal rescue or rehoming environment, or within a veterinary practice.
We are looking for someone with excellent communication skills, who can work independently, stay calm under pressure, and bring a positive, can-do attitude. Strong organisational and computer skills are essential.
If you are passionate about rescue, enjoy engaging with people from all walks of life, and want to make a real difference to dogs’ lives, this could be the perfect opportunity for you.
Key Duties and Responsibilities
Rehoming
• Respond to public enquiries regarding dog abandonment and rehoming via email and telephone.
• Shortlist potential adopters in line with ADM procedures.
• Coordinate dog viewings with potential adopters.
• Assist with post-rehoming support for adopters and foster carers.
• Liaise with foster carers and provide ongoing support.
• Follow procedures for the intake of new dogs into ADM care.
• Adhere to ADM’s Policies and Procedures, including Health & Safety and Data Protection.
Administration
• Liaise with veterinary practices to arrange appointments.
• Enter animal details onto the Animal Shelter Manager database for all incoming and outgoing dogs.
• Maintain accurate paper and digital records, including admission, adoption, behavioural and veterinary information.
Person Specification
Essential
• Experience working in a demanding environment.
• Ability to handle emotive situations with tact, diplomacy and empathy.
• Strong problem-solving skills and the ability to identify effective solutions.
• Experience using databases.
• Proven ability to deliver high-quality work with minimal supervision.
• Flexible approach to managing and prioritising a high workload with multiple tasks.
• Evidence of positively embracing and adapting to change.
• Excellent written and spoken English.
• IT literate with strong MS Office skills and familiarity with CRM software.
• Understanding of, and commitment to, the vision, mission and values of All Dogs Matter.
• Full, clean driving licence (for home checks and kennel visits).
Please email [email protected] with your CV and a cover letter explaining why you are the ideal candidate for this role. Shortlisted applicants will be invited to attend an interview at our East Finchley office.
