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Dog Intake Coordinator

Battersea Dogs and Cats Home

Location: Old Windsor

Salary: £25,960 per annum

Hours: 40h per week to include some weekends and bank holidays

Contract Type: Permanent, full-time

Closing Date: 16th April 2024

How to Apply: Via the Battersea careers website, linked below.

Our Dog Operations team is responsible for delivering the highest standards of animal welfare and care for every dog in their journey through Battersea, from intake, to their care and assessments and then to rehoming.

This opportunity sits within our dog Intake team, where you will be responsible for coordinating the calls and enquiries received to the intake lines, answering questions, and explaining Battersea’s intake policies and procedures to customers.

You will ensure that animals are scheduled and brought into Battersea Old Windsor efficiently and in line with operational requirements, with support from Intake Team Leaders. We are looking for someone to deliver a high quality of customer service and support over the telephone to customers, whilst adhering to our vulnerable people and safeguarding policies.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Life Insurance

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Working with our animals:

Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role.

Equality, diversity and inclusion

At Battersea, we are committed to providing equal opportunities and developing a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.

As a Disability Confident Committed employer, we’re happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments. Please contact [email protected] or call us on 020 3887 8341.

More about us

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.


Closing date: 16th April 2024
Interview date(s): TBC

For full details, please download the recruitment pack on our website.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

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