We’re recruiting a Centre Manager for our Wolverhampton Centre.
Are you an experienced operational manager with a passion for animal welfare?
We have an exciting and rare opportunity available to deliver welfare and rehoming services at our Wolverhampton Centre. We’re recruiting an Animal Centre Manager to manage staff and volunteers to support our mission in providing rehabilitation for animals, and finding their safe fur-ever homes by running a successful centre.
We are looking for an inspiring and strong leader with excellent organisational and communication skills, who enjoys coaching and developing the team and can demonstrate experience in staff and volunteer management, as well as budget management.
- Our Wolverhampton centre cares for over 1,000 dogs each year.
- The standard hours 37.5 hours per week are on a two week rota basis, to include weekends and bank holidays.
- Accommodation – This role comes with optional on-site accommodation.
If you excel in a busy environment where you can make a difference every day, then this is the role for you. Interested?
- You will be a positive, driven proactive and good humoured manager, you will also be able to demonstrate experience of excellent leadership, developing and empowering others through effective management and coaching.
- It is critical that you have an understanding on how to drive performance improvements and have the skills and aptitude to address under-performance promptly when required.
- You will know what it is like to work in an emotionally charged environment and have resilience to deal with this.
- In addition, you will be emotionally intelligent, showing empathy and know how to support colleagues and members of the public.
Knowledge, skills and experience
The successful candidate will have significant experience of leadership, management and development of a large team of staff, including all aspects of recruitment and performance management. Plus a good understanding of dog welfare requirements.
- A positive, driven, proactive and good-humoured attitude and willingness to work with members of the public, staff and volunteers.
- Excellent communication and interpersonal skills (verbal and written).
- Reliable and diligent.
- A methodical approach to working practices.
- Good organisational, administrative and time management skills.
- Good IT skills, including the use of MS office and computerised systems.
- Accuracy and attention to detail.
- A self-motivator with huge amounts of energy, commitment and enthusiasm as well demonstrating the flexibility and empathy required when working with people and animals.
- Good influencing skills together with the ability to work with, support and assist other colleagues and volunteers at all levels is essential.
- Able to multi-task and work in a busy environment.
- Experience of working in a rescue environment would be desirable.
- Good presentation skills and the confidence to deliver information effectively.
- A smart welcoming appearance.
- A Full, manual driving licence.
- Ability to travel, including staying away from home on occasion, for training, meetings and conferences.
- A reasonable level of fitness, stamina and mobility is required to complete the varied physical demands of the role.
- Emotional resilience to manage the potentially emotional demands of the role.
We offer a wide range of benefits to recognise the amazing efforts and commitments from our people. We would not be able to make the difference we do without them.
- Annual leave entitlement 25 days plus bank holidays.
- Pension scheme with added employer contribution.
- Health cash plan.
- Group Life Mastertrust scheme.
What a day might look like for you
Here at Birmingham Dogs Home we know it’s a cliche, but no two days are the same. As a Centre Manager we’ve added a short summary of what a typical day might look like. For full insight please refer to the job description here.
- Recruiting, training and managing staff and volunteers.
- Overseeing the centre’s finances by preparing annual budgets, monitoring spending, and seeking cost saving opportunities.
- Leading the team to deliver an excellent customer experience.
- Taking responsibility for the health and safety of staff, volunteers and the general public visiting the animal centre.
- Stock and contract management.
- Ensuring animal welfare standards are maintained in accordance with Birmingham Dogs Home policy and procedures.
- Ensuring all buildings, equipment, vehicles and grounds are adequately maintained and secure.
- Maximising fundraising and income generation opportunities at the centre.
- Maintaining positive public relations via social networks and media channels.
- Ensuring all users both internal and external, including branches, receive excellent customer care.