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Location: Cornwall

Salary: £21k - £23k per annum (dependent on experience)

Hours: 40 hours per week on a shift basis, to include some weekends

Contract Type: Permanent (3 month probationary period)

Closing Date: Wednesday 15 December 2021

How to Apply: Send a current C.V. and a covering letter to the Centre Manager Louise Clarke-Payne

Purpose of the post:
To oversee all aspects of daily operations for animals in NAWT care, maximising rehoming opportunities wherever possible by ensuring the team are providing a professional and friendly service. The role is responsible for developing the staff and monitoring ways of working to ensure high levels of animal care are in place at all times.
The Centre supervisor will oversee the promotion of the Centre and pets for rehoming via the website and social media. When required, the role will deputise for the Centre Manager in their absence.

Duties and Responsibilities:
Animal Care
 Ensure high standards of animal care are maintained at all times, continually
meeting ADCH standards
 To ensure all animals receive appropriate training and socialisation by staff and
 Supervise and assist (when necessary) in the day to day care (cleaning, feeding, socialisation etc.) of animals in NAWT care
 Monitor and manage animal health in liaison with the Veterinary team Animal Intake and Rehoming
 Use appropriate systems and documentation to monitor and manage the intake and homing of animals in line with agreed procedures
 Ensure all animals are assessed, advertised, matched and rehomed in a responsible and timely manner
 To effectively resolve homing queries, ownership queries, requests and complaints to ensure resolution at first point of contact whenever possible
 Work with the centre management team to fully implement and monitor Home
Direct and Short Term Fostering homing initiatives
 Maintain relationships with local animal welfare organisations, dog wardens and local councils
 To develop and implement new ways of working to improve the homing journey for all animals in NAWT care whilst providing a professional matching service for
potential new owners.

People Management
 Manage and develop a team of Animal Care assistants to ensure high standards of animal welfare are maintained
 Manage staff performance with regular reviews and feedback, setting objectives as required to improve performance
 Manage animal care assistant rotas and allocation of tasks to ensure that the centre is sufficiently resourced at all times
 Run team meetings as required to ensure effective team communication and
 Assist with the recruitment of new animal care assistants as required and ensure
they are inducted and trained correctly
 Support with organising, training and managing the animal care volunteers

Other Duties
 Carry out risk assessments and reviews to ensure that Health & Safety legislation is adhered to
 To adhere to all NAWT policies and procedures and assist the organisation in
developing, implementing and monitoring them
 Process and maintain accurate paper and electronic records and general data
storage as required by NAWT policies and GDPR regulations
 To attend relevant training and personal development opportunities in order to fulfill the requirements of the post
 Contribute to the fundraising activities carried out by the centre
 To carry out any other duties relevant to the post as directed by the Centre
Manager or Head Office Senior Management Team