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Owner Home Care Coordinator

Wood Green, The Animals Charity

Location: Godmanchester

Salary: £19,903 - £22,115 dependant on experience

Hours: 37.5 per week to include 1 in 3 weekends

Contract Type: Permanent

Closing Date: Friday 28 January 2022

How to Apply: Please submit your CV and Covering Letter

We are looking for an Owner Home Care coordinator to join the offsite care team on a full time permanent basis.

This an exciting time to join our Owner Home Care provision as we grow the service within the charity. We are looking for someone with excellent communication and people skills to provide an effective, welfare friendly service to pets in Wood Green’s Owner Home Care service so that they successfully find new homes with Wood Green whilst remaining in their current owners care.

As first point of contact and managing your own case load of owners and pets you will assure excellent standards of customer service to owners and customers to maintain and grow this provision for the benefit of pets and people. You will be able to build professional trusting relationships with owners and offer support and advice through often emotional and challenging times.

You will have prior experience caring for pets and an interest in learning about all of the pets in Wood Green’s care in order to support a varied case load including behaviour, appropriate care and housing, common health problems, disease symptoms and handling techniques.

An ability to work with and communicate with a large variety of teams within the organisation and externally is essential as is the need to be organised and methodical in keeping pet records up to date and compiling statistical data for the service where required.

To be successful you will need;

– Effective oral, written and inter-personal communications skills

– The ability to work professionally in an emotionally demanding environment, applying pragmatism and empathy to difficult situations

– Willingness to acquire new skills and demonstrate knowledge in pet training, behaviour and common health problems

– To be organised and methodical, with the ability to prioritise tasks and activities

– Proven ability to utilise IT software and packages

The starting salary for this position is £19,903 – £22,115 depending on experience.

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