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Lifeline Caseworker

Cats Protection

Location: Chelwood Gate

Salary: up to £26,796 per annum plus excellent benefits

Hours: 35 hours per week

Contract Type: 12 month fixed term contract

Closing Date: 29th May 2024

How to Apply: Apply via website

We currently have an exciting opportunity for a motivated and capable individual to join as a Lifeline Caseworker for our South East service, working 35 hours per week, Monday to Friday, on a 12-month fixed term contract and in return you will receive a salary of up to £26,796 per annum plus excellent benefits.

You will be based at our National Cat Adoption Centre, in Chelwood Gate with frequent travel across the South East. Cats Protection is operating a system of hybrid working, with the flexibility to work from home when appropriate. This can be discussed further at interview stage.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats

Cats Protection’s Lifeline is a pet fostering service for anyone fleeing domestic abuse. The majority of our referrals come from women fleeing domestic abuse via women-only services. The service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.

Responsibilities of our Lifeline Caseworker:

As our Lifeline Caseworker, you will be involved with assessing referrals and admitting cats onto the service, providing pet advice and support to our volunteer foster carers and working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies. As a human-benefit service, there is minimal cat handling involved, the role includes extensive communication via phone, email and in person, as well as daily admin and extensive driving.

What we’re looking for in our Lifeline Caseworker:

  • Good all-round experience of performing administrative duties in a busy service
  • Previous professional experience giving pet care advice
  • Previous experience in a public facing role
  • An understanding of the problems experienced by families fleeing domestic abuse with pets
  • A confident self-starter who has had experience of working with volunteers and home visiting
  • A full, clean, manual UK driving licence
  • Good working knowledge of Microsoft Office
  • Experience of working in the animal welfare sector and of being able to provide basic cat welfare and behaviour advice would be highly desirable

What we can offer you:

  • Salary of up to £26,796 per annum
  • Generous annual leave entitlement
  • Contribution pension scheme
  • Life assurance scheme
  • Range of health benefits including private healthcare
  • Employee Assistance Programme and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.


Closing date: 29 May 2024

Virtual interview and written exercise date: 12 June 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.

Redacted CVs may be accepted by exception.

We believe being an inclusive, diverse organisation – where we welcome diversity of thought, value individuals’ experience and can reach and partner all areas of society – is crucial if we’re to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There’s a place for everyone at Cats Protection and we encourage applications from talented people across all communities.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.

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