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Clinic Assistant 9809


Location: Merthyr Tydfil

Salary: Circa. £10,800 per annum (£18,000 FTE)

Hours: Part time - 21 hours

Contract Type: Permanent

Closing Date: Wednesday 27 October 2021

How to Apply: To apply, please complete our online application form quoting reference CA9809 by the closing date on Wednesday 27th October 2021 Early applications are encouraged as we reserve the right to close this advert once sufficient applications are received. All online information and documents are available in alternative formats, including Braille and large font, upon request from the Resourcing team. We strongly believe in being an innovative, diverse, and inclusive organisation and recognise that diversity in all of our people will help achieve that purpose and our mission more effectively. We actively encourage and seek applications from a wide diversity of candidates and in particular welcome applications from minority ethnic, black, and candidates with disabilities, who are currently under-represented at the RSPCA. Ending cruelty, promoting kindness and alleviating suffering to animals.

Job title: Clinic Assistant
Location: Merthyr Tydfil Clinic
Salary: Circa. £10,800 per annum (£18,000 FTE)

Hours: Part time (21 hours)
Closing date: 10:00 Wednesday 27th October 2021

Are you looking for a new role with an impact on improving animal welfare?
We’re looking for a Clinic Assistant to join our Merthyr Tydfil Animal Clinic on a part time basis.

The Merthyr Tydfil Animal Clinic opened in October 2005 to provide a veterinary service for sick and injured animals that have been rescued by RSPCA inspectors, and at a low cost for pets belonging to people on low incomes or certain benefits who live in the surrounding community.

As a Clinic Assistant you’ll be supporting veterinary nurses and senior clinicians including theatre, ward and animal care duties. You’ll assist in customer queries and assess client’s eligibility to receive treatment at the clinic promoting excellent customer care as well as offering basic animal welfare advice. The role includes maintaining up to date and accurate clinical records.

We’re looking for an enthusiastic and proactive individual who enjoys working with people and with a passion for animal welfare. Through your role as a Clinic Assistant you’ll have a direct impact on animal welfare of the animals at the clinic.

What you’ll be doing:

Supporting the team in customer queries including information on the clinic, updating clients on their animals and other general enquiries
Contributing to the high quality care of animals at the clinic assisting with feeding and exercising animals
Providing support for nurse clinic appointments, including supporting post operations checks and stitch removal
Carrying out telephone and general reception duties on a rota basis as required
General cleaning duties throughout the clinic including equipment, animal quarters and premises
Maintaining up to date and accurate clinical records
Dispensing drugs in accordance with professional guidelines and Clinic rules and under supervision of veterinary staff
Monitoring and restocking consulting rooms and surgeries as directed and under supervision of veterinary staff
Undertaking daily cashing up duties and dealing with payments to the clinic

You’ll have:

NVQ Level 2 in Animal Care or equivalent is desirable
Customer care experience
Animal Handling Experience
Understanding of Animal Welfare Issues
Good communication skills, both written and verbal

What’s in it for you:

You’ll have an opportunity to work for the largest animal welfare charity in England and Wales.

We value and recognise our employees’ contribution and are proud to offer an extensive benefits package that includes:

21 hours (35 FTE) standard working week
15 days annual leave (25 days FTE) plus bank holidays increasing with service (pro rata for part time)
A generous pension scheme with associated life assurance and group income protection scheme
Access to private healthcare scheme
Support for professional development after the qualifying period and access to our employee assistance programme.