Job Role:
You will be a key member of the Branch support and Greyhound welfare team.
Dedicated to supporting our Branches and ensuring a high level of support and guidance, you will lead on Branch development, support and compliance; this role is pivotal to the success of Branch homing operations. You will need an excellent balance between supporting and managing and getting actively involved in operations as required.
As a Branch Development Officer you will be accountable for the development and growth of Greyhound Trust Branches, focusing on efficiencies and impact, with the ultimate aim of homing more retired racing greyhounds through effective support, development and management of Greyhound Trust Branches.
You will have a solution driven approach, ideally having experience of working with volunteers, you will also have strong interpersonal skills and the ability to engage with multiple stakeholders across the charity.
Key responsibilities:
(1) Implementing the Greyhound Trust’s Homing and Welfare strategy, maximising all potential homing opportunities for the Greyhound Trust through Branch activity.(2)
(3) Ensuring Branch compliance across all key areas of Branch activity as required by Greyhound Trust: I.e. Financial, Brand and Communications, Homing (kennelling and welfare), Fundraising and general charitable compliance.
(4) Creation of Branch development plans, taking responsibility for their delivery, ensuring a 360-degree view of Branch operations are taken, to ensure maximum impact of each Branch across all areas.
(5) Ensuring Branch growth, sustainability and greyhound homing excellence.
Detailed (non exhaustive) example of responsibilities:
Ø Implement standards of best practice relevant to Greyhound Trust Branch activity, taking into account all Departmental expectations relating to Branch activity and compliance
Ø Acting as the 1st point of contact for Branches to access information / support / resources that they require to run their Branch effectively and efficiently
Ø Facilitating Branch progress against their action plans to improve and strengthen the Branch (volunteers, homing activity, fundraising, welfare compliance, financial compliance etc.).
Ø Provide tangible and reportable compliance reports for all key areas of Branch activity: Homing, Brand compliance, Financial Compliance etc. on a monthly, quarterly and annual basis as required
Ø Ensuring all Branch non-compliance is fully addressed, with Branches being supported to move from any position of non-compliance to compliance. Where progress is not made as required
Ø Take full responsibility for rolling out across the branch network, all relevant standards, policies and procedures relating to Branch operations
Ø Develop a culture of creativity and positivity across the Branch network, ensuring a proactive approach to ensuring that Greyhound Trust Branches work collaboratively from the Greyhound Trust centre, feeling valued and part of the wider Greyhound Trust family
Ø Deliver training, advice and support to branches and volunteers where necessary on all Branch activity, drawing from expert knowledge and additional resources available in the relevant departments, ensuring that Branches are fully skilled to comply with Greyhound Trust requirements of being a Branch
Ø Focus on resolution and remedial action relating to Branch complaints, volunteers and practice, facilitating conflict resolution where required with volunteers and Branches, but escalating more serious matters as required
Skills and experience we need from you:
Ø Ability to support the delivery of high standards of welfare and animal related homing activity
Ø Proven experience of business / charity support and development
Ø Clear understanding of operational budgets and expenditure
Ø Experience of setting objectives and goals, with ability to turn these into SMART action plans that are regularly reviewed and developed
Ø Experience of all relevant office packages and ability to get to grips with relevant databases and CRM systems
Ø Experience of volunteer engagement and management
Ø Experience of compliance and or self / internal organisational assessment.
You will be:
Ø A strong communicator with the ability to get information across in a stimulating and engaging way
Ø Professional, proactive, positive and enthusiastic, with a strong work ethic and “can do” attitude.
Ø A multi-tasker who values the organisational set up of a strong volunteer base and our volunteer branch network
Ø Curious and inquisitive nature with the ability to work across all departments to ensure a fully joined up approach
Ø Committed to delivering high standards of Branch engagement, support and compliance, whilst being a genuine team player and always working towards the Greyhound Trusts objectives
Ø Able to assess risk, ensure risk mitigation and deal with complex Branch issues in a wide range of areas; finance, communications, fundraising, homing activity, volunteering etc.
Ø Enthusiastic and empathetic to the vision, mission and values of the Greyhound Trust
This post and its role requirement will develop with the needs of the charity and should not be seen as an exhaustive list of responsibilities. Additional tasks may be reasonably requested by your Line Manager and Senior colleagues.
You will need to a hold a full valid UK driving licence, with travel, overnight stays and some weekend and evening work, form part of this role.
The FINAL version of this indicative Role Profile will be given at the point that employment is offered.
Schedule:
- Monday to Friday
Education:
- Bachelor’s (preferred)
Benefits:
- Free parking
- Health & wellbeing programme
- On-site parking
YOU MUST submit a covering letter, clearly evidencing your skill, experience and knowledge to complete this job. If you do not submit this covering letter plus a CV, you will automatically be REJECTED.
