Our Special Friends (OSF) aims to help people benefit from the companionship of animals and support them through difficult times. We promote, preserve and provide animal companionship and we champion animal companionship support services for people in need in the local community. We provide practical advice and emotional support to individuals who are having difficulty caring for their pet or who are missing the companionship of an animal. We coordinate local community support to help people to enjoy the companionship of animals without the worry.
With an active pipeline of cases, we now need a colleague to work with us in service delivery, so that we can effectively match our volunteers and resources to meet the needs of our service users.
The role will initially involve working alongside the CEO who currently also leads on service delivery, shadowing case handling, supporting the handling of new cases and reviewing the learning from cases handled to date. It will involve assessing need and the appropriateness of types of intervention. Ultimately the postholder will develop knowledge and skills to manage service delivery using a working model, supported by appropriate resources, training and procedures. Previous experience in related care services field, together with an interest and appreciation of the value of the human/animal bond are essential. You will be joining our friendly and caring team.
Training and support to be included in the role with a view to personal and career development. This is a the first of a number of geographically distinct new roles for which training will be given.
MAIN DUTIES AND RESPONSIBILITIES
• To assess and manage cases/enquiries initially alongside the CEO
• Assessing cases on first contact from the public/clients/support agencies
• Working closely with the Volunteer Support Manager to ensure that services are delivered efficiently and volunteers are well supported in their role
• To help develop and implement service protocols
• To form networks and partnerships with relevant organisations to support the development of services within OSF. Review, design and streamline existing protocols and policies relating to care and clinical intervention.
• To address issues arising from colleagues and volunteers and their work in the community, and liaise with the CEO on appropriate action
• Casework overview
• Developing Service Delivery and service evaluation protocols, including Health and Safety Risk Assessments
• Networking and agency liaison
• Identifying and developing areas for expansion
• Developing partnerships and links with local community
• Database entry and maintenance of records
• Working with colleagues and volunteers to ensure information is up to date
• Ensuring cover in place of local lead volunteer absence
• To undertake other such duties and responsibilities commensurate with the role as and when required.
To uphold and champion the values of OSF
For a full Job Description and details on how to apply, see here
Closing date for receipt of completed applications is Friday 21 May
If you feel you have the skills and experience to apply for this position, please forward your CV to Belinda Johnston email@example.com along with a covering letter explaining your suitability and fit for the role.